ProjectWise Web & Drive

I constantly run into an issue where I am unable to use ProjectWise Web. I get an error stating that it cannot connect to ProjectWise Drive and instructing me to download and log into Drive. The annoying part is that Drive is already on my computer and it shows that I am logged in. This issue completely stops me from syncing new projects and creates version issues with documents that I check out from projects that are already synced. Several of my team members experience the same issue on a regular basis. FIX THIS ASAP!!!!!!!